Returns & Refunds
We want you to be completely satisfied. If something's not right, we'll make it right.
7-Day Return Window
You have 7 days from the date of delivery to request a return for eligible items.
How to Return an Item
Contact Us
Email or WhatsApp us within 7 days of delivery with your order ID and photos of the issue.
Approval
Our team reviews your request within 1–2 business days and confirms eligibility.
Return Item
Once approved, pack the item securely and hand it to our courier. Return shipping is free for eligible items.
Refund Issued
Refund is processed within 3–5 business days after we receive and inspect the returned item.
Eligible for Return
- Item received is damaged or defective
- Wrong item was delivered
- Item is significantly different from description
- Item is missing parts or accessories
- Sealed product was already opened on arrival
Not Eligible for Return
- Change of mind after delivery
- Items without original packaging
- Used, washed, or altered items
- Perishable goods and consumables
- Customised or personalised items
- Items returned after 7 days of delivery
Refund Methods & Timeline
To initiate a return, please email support@temo.com with your order ID, photos of the item, and reason for return. Returns without prior approval will not be accepted.